Policies and Procedures

Enrolment
Enrolment is finalised upon completion of an enrolment form and the signing and return of this sheet. Please inform the CASPA Office of any relevant changes to your enrolment details. It is crucial we have up-to-date information. 

Meals
We will provide afternoon tea during the After-School Programme, but on full Holiday Programmes please send along a morning and afternoon tea snack and lunch. Please ensure that your child does not bring extra sweets or “junk” food.

Absences
Once your child’s name is on the roll, we expect him/her to be at the programme unless we have been notified by the parent/caregiver. Making a quick phone call to the CASPA Office (telephone 349-9260) before 1.00pm on the day of attendance for the after school programme or 4pm the day prior for the before school programme easily does this, or email the programme info@caspa.org.nz. During the school holiday programme, please contact the relevant holiday programme before 9am if your child is to be absent.

If we have not been notified and your child does not arrive we do EVERYTHING we can to locate your child.

Your child’s safety is paramount to us!

Collecting your child
If a person arrives to collect your child whose name is not on your enrolment form, then we are obliged (for your child’s safety) to keep your child in our care until you have been located for consent. To save embarrassment for all concerned, we would appreciate prior notification from you on this matter. Please remember that the programme closes at 6.00pm.

Signing your child in and out
Each day when you collect your child, it is essential that you sign your child out on the daily roll. The supervisor will show you where this is. We need to know that your child has gone home safely. On full day programmes, you will also have to sign your child in.

Fees 
Fees are our main source of income. To operate efficiently we require that fees be paid in advance monthly or as arranged with the CASPA Office. A penalty of 10% will be charged for fee payments in arrears more than two weeks. If any fee or charge remains unpaid beyond the time specified, the child’s enrolment may be forfeited and the debt passed on to a Debt Collection Agency for collection. All legal costs incurred in the debt recovery process will be added to the debt outstanding.

Payment and queries regarding fees should be made directly to the CASPA Office:
P O Box 16-673
Hornby
Christchurch

Before & After School Programme
A Holding Fee of 50% of the CASPA fee will be charged for absences advised prior to 1.00pm for the After School Programm and prior to 4pm the day before the Before School Programme. The full fee will apply for late or non-notification of absences. A $5.00 Calling Fee will be charged where we are required to ring a parent to locate their child when we haven't been notified of an absence. This is to assist with the cost of phone charges to cell phones and administration.

Invoices for fees will be emailed fortnightly with payment due within 7 days.

Holiday Programme
To confirm your booking we must be in receipt of the completed enrolment form and a 50% deposit. The balance of the fee is payable one week prior to the first day of the Programme.

A Booking Fee of 20% of the total fee will be charged and the balance of fees refunded for cancellations advised by the date indicated on the enrolment form prior to the commencement of the Programme. NO other refunds are available for any reason including sickness, shy children etc. This is because costs associated with the programme will not change.

Policies and Procedures
Please see the supervisor if you wish to view our Policies and Procedures booklet. It contains detailed information on health and safety, making complaints, employment practices, etc.

Emergencies
Our staff are trained to deal with emergencies. In the case of a serious accident involving your child the staff will contact you and take your child to the nearest medical facility. In a civil emergency the staff will remain at the centres until all children are collected.

Child Safety
The programme has a detailed child protection policy, which includes the reporting of any suspected child abuse to the Department of Child, Youth and Family Services. Please see the supervisor if you wish to view our Policies and Procedures booklet.

Behaviour Management
We use behaviour management techniques that encourage positive self-esteem development. It is our goal to ensure that children and families experience an environment where they are safe, secure, respected and their dignity is protected. This is done through the use of positive reinforcement and a stimulating and varied programme to ensure against boredom. Every effort will be made to help your child settle into the programme. However, if a child’s behaviour is consistently harmful to the other children, parents will be asked to remove him/her from the programme.

The cost of repairing accidental or intentional damage to property by a child, will be invoiced to the parent’s account.

Complaints
The programme has a complaints procedure. If you have any problems please approach the supervisor in the first instance, they will be happy to assist you with your concerns.

Sick Children
Please do not send along sick children, as we do not have the facilities to care for them. If a child becomes ill during the programme hours, we will make them comfortable until the parents/caregivers collect them.

If you have any questions about the programme or wish to see a full copy of the programme policy prior to signing an enrolment form, please do not hesitate to ask a member of staff.

If you have any queries or concerns, the supervisor or management is always available for you.

We look forward to getting to know you and your child.